If the app is running slowly, or is failing to fully load the video or text, there may be another app using up too much memory in the background. In this case you should manually close the SpiritData App and all your recent apps. This is how.
If all else fails, on the very rare chance that the app is still not starting, just fully restart your iPhone.
Also note: If you run the app immediately after restarting your phone, it may not run correctly until the phone has had a couple minutes to start up it’s normal system background processes.
Feel welcome to email [email protected] for support.